Privacy Policy

Martell Group ("Martell Group," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit martell.group, use our services, or communicate with us, how we use that information, and the choices you have.

We collect the following categories of information:

• Contact information such as your name, email address, mailing address, company name, and phone number when you fill out a form, request a demo, or contact us.
• SMS opt-in data including your mobile phone number, the date, time, and method of your consent to receive text messages, and your message history with us.
• Account and service data such as campaign settings, call tracking data, and performance analytics generated while using our services.
• Usage and device information collected automatically, including IP address, browser type, pages visited, referring URLs, and interactions with our website, via cookies and similar technologies.

We use the information we collect to:

• Provide, operate, and improve our AI-powered performance optimization services.
• Respond to your inquiries, demo requests, and support needs.
• Send you SMS messages you have opted in to receive, such as account notifications, appointment reminders, service updates, and responses to your requests.
• Send marketing communications where you have consented, which you may opt out of at any time.
• Analyze website usage to improve performance, security, and user experience.
• Comply with legal obligations and enforce our Terms & Conditions.

When you opt in to receive text messages from Martell Group, we collect and store your phone number and your consent record so that we can deliver the messages you requested and honor your preferences.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your SMS consent is not shared with any third party or affiliate for their own marketing. Your mobile information will only be shared with service providers (such as our messaging platform vendor) to the extent necessary to deliver the messages you have requested.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance. For full details, see the SMS Terms section of our Terms & Conditions.

We may share your information only in the following limited circumstances:

• Service providers who perform services on our behalf, such as hosting, analytics, customer support, and SMS message delivery, under agreements that restrict their use of your information.
• Legal requirements when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Martell Group, our users, or others.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We never sell your personal information.

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings, though disabling cookies may affect site functionality.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to withdraw consent at any time. To exercise these rights, contact us using the information below. You may opt out of marketing emails by using the unsubscribe link in any email, and opt out of SMS messages by replying STOP.

Our services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact Martell Group at: